Presentations and Seminars



PRESENTATIONS AND SEMINARS



Everyone is asking how to prevent and stop #MeToo impacts and other forms of mistreatment.

Susan Forster inspires the audience to see that mistreatment is largly a tolerated mindset and predictable set of behaviors. She shows us an expanded perspective on how we can create happiness at work and in our life. Experience Susan engage and energize audience as she reveals powerful, practical, solutions.

Why #MeToo is Emerging Across the Country: The fundamental pillars and best practices that create a culture of kindness.

*Happy for NO Reason: Resilient Team Skills Quickly Transform a High Conflict Workplace.

*Why #MeToo is Emerging Across the Country: How Leaders Can Promote a Healthy Culture

*Want to See Excellence in Human Resources? Look for These Best Practices.

*EQ For HR: The 10 Top HR Actions to Eliminate Mistreatment and Promote a Positive Culture.

*Transform Abusive Behavior into Stellar Performance: Senior Leader Solutions

These topics are ideal for executives, employees, HR-related professionals, professional associations that want a big picture understanding of all types of prevention of workplace mistreatment and want to implement responsive leadership solutions.



TESTIMONIAL

Transform Abusive Behavior into Stellar Performance can be adapted for all employees – it increases awareness of the facts, the complexity, and the destructive impact of workplace mistreatment.

It introduces tools for individual employees, work groups, and management teams to promote positivity and eliminate toxic conduct.

The key message here is that destructive conduct is often pervasive and preventable.

Liz Paris, SPHR | Senior Associate Attorney

Van Dermyden Maddux Investigations Firm


TESTIMONIAL

Susan has been presenting “ Transform Abusive Behavior into Stellar Performance” to our discerning audience for over a year. Susan is consistently asked to present this program because the topic is timely and the survey results from her session support her presentation skills. Susan’s presentation and content ratings are over a 4.0 on a 5pt scale. What I appreciate about Susan is her genuine desire to craft a presentation suited to the audience and continually improve her message. She is a pleasure to work with and will work with you to ensure her program meets your needs.

Please let me know any questions.

Lisa Hickey, SPHR, SHRM-SCP
Vice President, Professional Development
Next Concept HR Association (NCHRA)
A non-profit membership association serving the HR community
lhickey@nchra.org


Available Formats:

1-hour keynote address 2-hour class Half-day workshop Full-day seminar 45-minute “Lunch and Learn” presentation in your workplace


CULTURE CHANGE Seminar Sequence

Prevent/Turnaround Toxic Dynamics

Empower employees with a range of tools to build bonds, teams, stop misconduct and emotional escalation when it starts. The goal is to work and sustain a healthy team environment:

1. Ally Training-How to Speak Up and Support Colleagues

2. Respect Training-How Respect Builds Positive Relationships

3. Quickly Transform Conflict with High Performance Team Skills. A must for every group to prevent and intervene when emotions start escalating. It is EQ for teams.

4. Build Team Guidelines that Identify Mission, Vision, Core Values of the Team and are Applied to team work


Additional Training/Coaching to Support Your Needs:

  • EQ Training and Assessments EQ-i 2.0, self, or 360, coaching sessions
  • Leadership Skills
  • Situational Leadership Styles
  • Effective Delegating Skills
  • Giving and Receiving Feedback
  • Defensive vs Open Communication
  • Conflict Resolutions Skills
  • From Blame to Accountability
  • Coaching Skills
  • Negotiation Skills
  • Change Management


SEMINAR: Positive Behaviors for Abrasive Manager:



Tools for Executives and Human Resource Professionals



Correcting the abrasive behavior of managers or employees is one of the toughest jobs executives and supervisors face. The typical responses leaders have to receiving complaints about bullying conduct are (1) to avoid dealing with it, (2) to invalidate the complaining employee seeking help, or (3) to rationalize it as “just” a personality conflict.


This one-day seminar for managers and human resource professionals shows you exactly how to coach abrasive managers to shift their behavior toward positive impact. You will leave with skills and confidence to provide feedback, overcome resistance, and to set expectations for acceptable behavior.


In Part One you will:

  • Learn about the fears and predictable defense responses
  • Shift out of negative interactional cycles and lead people to strong working relationships
  • Gain insight into why people use abrasive behavior
  • Create the foundation for respectful interactions

In Part Two you will learn how to:

  • Accurately differentiate between acceptable conflict and destructive conflict
  • Intervene calmly and confidently to shift abrasiveness into cohesiveness
  • Use specific techniques that address defensiveness such as denial, withdrawal, and counterattacks.
  • Hold the abrasive employee accountable for making behaviors changes and define the consequences for not doing so


Available Format: Full-day seminar



CALIFORNIA AB 2053: Workplace Abrasive Conduct Law



New Requirements & Responsibilities for Harassment Training Programs



AB 2053 became effective January 1, 2015. It requires California employers with 50 or more employees to provide training in the “prevention of abusive conduct,” along with sexual harassment training.


Legal experts say California’s new anti-bullying legislation may set a new national standard for employment law compliance. The intent of California law AB 2053 is to start the conversation and build supervisory awareness of what abusive conduct is and their role and responsibility for dealing with it.


Now is the time to educate your supervisors to recognize abusive conduct and train them in practical skills to prevent and respond to unacceptable behaviors. Understanding the provisions of this new law will guide your process and progress in developing appropriate training procedures.


In this seminar we show you how to use your existing framework of company policies, procedures, and professional conduct standards to integrate abrasive conduct prevention into your sexual harassment training.


Topics include:
The range of abusive behaviors – from simple incivility to extreme bullying – and their relative impact on employees;
How to recognize, act quickly, and respond to an employee's report of bullying;
Identifying risk factors in the workplace, assessing their potential impact, and taking actions to prevent, control and monitor them; Supervisory skills for working with individuals and groups using positive people practices.


Format: Customized for your needs
Audience: Mandatory Supervisor Training




Leadership Skills for Effective Meetings



This is a skill-building workshop to help team leaders reduce unproductive time, focus and engage everyone’s expertise, and deal elegantly with problems. Using the knowledge and tools you will acquire, you will leave with specific skills and plans for leading high-performance teams and meetings of all types. You can then train others to use these same skills to build the capacity for dynamic, well-executed meetings in every department.


Topics include:

  • Preparing for meeting productivity:
  • Answer key questions about planning a meeting.
  • Clarify purpose and desired outcome.
  • Design agendas that achieve results.

Leading a successful meeting:

  • Use leadership behaviors that build focus, involvement, and commitment.
  • Choose and implement an appropriate decision-making process.
  • Analyze and respond to challenging people dynamics.
  • Create an action plan and ensure follow-up.

Designing projects that involve multiple meetings:

  • Build a visual process map and timeline.
  • Plan stakeholder involvement.
  • Plan the agenda and deliverable for each phase and meeting.

Format: 2-hour class to 2-3-day Intensive Training, customized to your needs



Key Elements to Managing Conflict Skillfully



Avoid the pain and drain, the costs and consequences of unproductive relationship conflicts. Move past adversarial competition and fixed positions to a win/win approach that emphasizes problem-solving and negotiation. Learn new interpersonal tools and practice becoming skilled at turning conflict into opportunity, improving your entire company’s culture in the process.


Topics include how to:
• Improve your interpersonal impact and become less reactive,
• Use communication skills and build trust to address challenges,
• Plan, frame the issue, and build a road map with a clear vision,
• Create a process with clear steps to move through phases of framing and exploring the issues, creating alternatives, and making decisions,
• Agree on criteria for standards, and decide on relevant facts.


Format: 3-hour workshop


Positivity Work


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